Can Gradient heat pumps be installed in occupied units?

Yes, the Gradient All-Weather 120V installs from the inside in under an hour and requires no construction, making it ideal for occupied spaces.

Do Gradient heat pumps require special electrical setup?

No. The All-Weather 120V model runs on a standard outlet, eliminating the need for panel upgrades in most buildings.

Refund policy

Except for any products designated on the Site as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within thirty (30) days of shipment and provided such products are returned in their original condition. To return products, you must email us at support@gradientcomfort.com to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number.

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment.

Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.