Warranty

Coverage for the Gradient All-Weather 120V™ Window Heat Pump — what’s included, how long it lasts, and how to file a claim.

File a Warranty Claim

Where is the All-Weather 120V serial number located?

Filing a Claim

Thank you for choosing Gradient. To file a warranty claim for your unit, use the File a Warranty Claim button above. You’ll need your unit’s serial number, which is located on the label on the side of the unit. For questions, email hello@gradientcomfort.com.

Limited Warranty Coverage

This limited warranty is valid only in the Continental United States and extends to the original purchaser and subsequent owners of the property where the unit was originally installed. The unit must be purchased from Gradient or an authorized reseller. The warranty does not transfer if the unit is removed from its original install location.

Warranty Period

The warranty period begins on the earlier of the installation date or ninety (90) days following the date of shipment.

What’s Covered

One year parts and labor: during the first year after purchase, Gradient will provide free repair or replacement of any parts that fail due to defects in materials or manufacturing.

Four additional years of parts coverage: from years two through five, Gradient will provide replacement of any parts that fail due to defects in materials or manufacturing.

Making a Warranty Claim

Submit a claim with a summary of the issue, proof of ownership, and your unit’s serial number.
Obtain a return authorization number from Gradient Customer Support.
Gradient will dispatch an authorized technician to diagnose the issue and repair or replace the unit.

Limitations & Restrictions

Coverage is limited to failures caused by defects in materials or manufacturing.
Regular maintenance is required to keep warranty coverage in effect.
Damage caused by accidents, abuse, misuse, acts of God, natural disasters, or power failures is not covered.
The warranty term is not extended if your product is repaired or replaced under warranty.